Authors
Lidya Puspitasari, Dionysia Kowanda
Source / Journal
Journal of Economics Finance and Management Studies
Banking services in the form of mobile banking feature various transaction options that are increasingly utilized by the public to support the flexibility of financial activities without location and time constraints. This study aimed to analyze the partial and simultaneous effects of quality of service, trust, and perceived ease of use on user satisfaction of mobile banking in state-owned banks (BRI, Bank Mandiri, and BNI) in Bekasi. Primary data collection was conducted by distributing questio...
Banking services in the form of mobile banking feature various transaction options that are increasingly utilized by the public to support the flexibility of financial activities without location and time constraints. This study aimed to analyze the partial and simultaneous effects of quality of service, trust, and perceived ease of use on user satisfaction of mobile banking in state-owned banks (BRI, Bank Mandiri, and BNI) in Bekasi. Primary data collection was conducted by distributing questio...